Another Customer Service STAR

 

I'd like to share with you another wonderful company that I've discovered!  This gem of an Etsy shop I found on Pinterest…imagine that!

The shop is called "Francesca Baby" and is owned by a sweet lady named Sally Webber.

I was so intrigued by the lovely baby things in her shop that I contacted her to see if she would be willing to make something for Isaac.

Not only was she willing, but she also quickly sent us 3 handsome bibs for Isaac to try.  I chose the Dr. Seuss print.  You can see for yourself, they are fabulous!

 

Francesca Baby

Isaac looked so great in that yellow "Thing 1" print…or is it "Thing 2"???

Here are the other 2 prints:  Rainbow and Red Thing 1…or 2.

 

Francesca Baby

 

Each bib has a very strong snap at the back.  (Yay – no more tying on bandanas!)  I have seen Isaac pull on these bibs, too, but he has not been able to unfasten the snap!

 

Francesca Baby

 

The back of each bib is "Oh So Soft Minky" which makes the bib incredibly soft and wonderfully absorbant.  I have not seen any dribbles on Isaac's shirts while he was wearing these bibs.

 

Francesca Baby

 

He really seems to enjoy them.  There is much less material bunched around his neck than with the usual bandanas.

 

Francesca Baby

 

Sally is giving my readers with special needs children a special deal, too! 

She is offering us 1 bib for $9-$10, depending on the size.  Isaac weighs almost 70 pounds, and his bibs measure as follows:  13 inches from the neck to the bottom tip and 15 inches around the neck opening. (This is substantially larger than her baby bib size, so that's good for those of us with big boys and girls!)

 

Francesca Baby

 

If you are interested in ordering a *special* bib from Sally, please email her at the email address on her business card above:  sfwbaby@gmail.com

Be sure to tell her that you read about her bibs on my blog!!!

By the way, the Dr. Seuss is not her only prints for the baby bibs.  You have to check out her modern, whimsical, and elephant/giraffe bibs too.  She also has bib and burpcloth sets and wet bags.

(The baby bibs were so adorable that I could not resist picking up a couple for my newborn girl cousin, too!  This is one of the few times that I was wishing Isaac was a girl – SO many CUTE prints!)

I'd love to hear if you order a bib from Sally.  They are a truly quality item and I believe that you will be completely satisfied with your purchase.

Blessings,

Alesha

Welcome to the Ultimate Blog Party

 

Ultimate Blog Party 2012

 

Welcome to Obtaining Mercy!


I am Alesha Kay and I am so excited that you have dropped by my blog for the Ultimate Blog Party!

 

  UBP profile pic

 

I started blogging in 2007, which was a particulary difficult year for our family.  I was just looking for a place to unwind, to share my thoughts and feelings, and to connect with other likeminded women.

I have been greatly blessed by the people I have met since then.  I love my bloggy friends!

I blog quite a bit about the men in my life: My husband Doug and my son, Isaac.  In fact, Isaac has his own page here, because he is such a special kiddo – in more ways than one.

 

UBP2

 

I also write about running a household, living with chronic conditions (fibromyalgia & osteoarthritis) and about our ongoing goal of fitness and health.

The writing that I am most passionate about is my A Door of Hope posts.


I reached a point in my life, when Isaac was so sick in 2007, that I felt absolutely hopeless.  I had never experienced that kind of emptiness and pain before, and I was shocked and saddened by my inability to rise above those feelings.

So, I ran to God's Word, and I sunk myself into It to see what I could find about hope; and of course, the Bible's pages are brimming with verses and stories about the Hope that we can only find in God alone.

The Lord is so gracious and kind to give us all that we need to meet life's trials, when we read His Word.  He wants our lives to be joyful and filled with hope.

As we come to know the character of God, we come to realize that as long as God lives, there is hope!  It is ours for the asking, and it is bountiful and everlasting in its supply.


If you are hurting today, I pray that you find some words of comfort and assurance here at Obtaining Mercy and A Door of Hope.


Thanks for coming to the Ultimate Blog Party!!! 

Be sure to head to Party Central and visit with the other bloggers there.

 

Hopefully blogging,

Alesha Kay

 

 

A Business Closed on Sunday?

Gasp!

Incredible! Unthinkable! Amazing!

How will their business ever florish???

Well, this Customer Service STAR business is doing just fine, thankyouverymuch!!!

I've mentioned here before that I found an online company who makes a mineral makeup that I really like.

This week I received an email newsletter from the company, and I knew I had to share part of the contents with you.

Here is the excerpt:

Email us at barb@smmcosmetics.com

 

 "Why be able to shop on the weekends, if you are not going to be able to help me?  Don't advertise 24/7 if you can't be here to help me.  I can only shop on Sundays and was going to make a significant purchase, but refuse to spend my money on a business that doesn't respect their customers enough to stay open."  Maggie 

 

 Hi Maggie. WOW. I am so bummed and pretty much taken aback by your email.  Unfortunately, I will not apologize for being closed on Sundays.  I can only say that if it wasn't for God, I wouldn't be open the other 6 days a week.  To be honest, I love and respect my customers and dedicate myself to each of them 5-6 days a week.  But I dedicate every day to God and if that means losing a customer because I close on Sunday, then so be it. I wish you the best in finding a makeup company who can accommodate your needs.  Be beautiful, Barb  

 

 ***I just want to clarify with everyone that when I say 24/7, I mean our website is always open 24/7 for your shopping convenience.  Our staff is here Mon-Fri 9-5, and I am here Mon-Fri (most Saturdays) from 9-til whenever!  I know alot of you get tickled because I am answering emails at midnight most nights!!  We do have live chat support Mon-Thurs 11am-4pm available on the site when you have questions too, and you can post on our fanpage at facebook.***  

 

If you have a question or comment for us, send an email to: barb@smmcosmetics.com  Your question or comment could be featured in our next newsletter!

 

Needless to say, I was impressed with Barb's response; and in my experience, the customer service that they practice the other six days of the week more than makes up for their taking Sundays off.

 

Here is their website:

 

Southern Magnolia Mineral Cosmetics

 

Here is the story of how she got started in the makeup business:

 

More about SMM

 

I have loved  every product that I have received from them.  They also sell refills, which I love!  AND I have gotten free samples with every order. :)  What's not to love about that, yeah???

 

I hope you will take a look at their website. 

 

I will also let you in on a little secret, too:

 

Barb has FABulous coupon codes and sales – all the time!!! 

 

If you "like" them on Facebook, you will be the first to catch those codes and sales, too.

 

~~~~~

 

I think I'm going to continue these stories about companies with fabulous customer service.  It seems to be a rarer and rarer thing these days to find a company that goes above and beyond the standard business practices to truly meet the unique needs of their customers.

Look for "Customer Service STARS" on the toolbar at the top of my blog.

 

Oh, and let me know if you order anything from SMM.  I'd love to hear what you think! 🙂

 

Alesha

 


Bloggy Business

 

Just a little informal note to let you know that I have merged my devotional blog – A Door of Hope – with my personal blog here.

So if you were subscribed via email, or Yahoo, or Google Reader, etc., you will not be receiving any more posts from that blog.  You can delete it, if you so desire.

I began, last month, to use the category of "A Door of Hope" here on any posts that were devotional in nature.  So, if you want to read only devotional posts, you can use the tab above, or you can click on "A Door of Hope" in the categories to the right.

This is just a small attempt to simplify my virtual life. :)  I find I have too many accounts, too many blogs, too many places to check in.  So, a streamlining is in order, and this was a beginning of that for me.

Thanks…now back to your regularly scheduled programming.

😉

Alesha

FABulous Customer Service

I know that post title got your attention, didn't it?  It is a rare thing indeed to find a company that strives to meet the need of the customer, and leaves the customer happy and content.

So, I'm as pleased as punch to tell you about LupinePet.com

Remember the harness that Kepler chewed up?  I showed you the letter I sent to the company to return it just last week.  We mailed the chewed harness out on Saturday.  Today we received the following:

Harnesscollar

Not only did they send us back a harness, but they sent us a larger, wider harness. 

AND they sent me the collar I had asked about in the larger, wider size too!!!

Both for free!

I was amazed and very impressed.  How about you?

So, I recommend the Lupine Pet harnesses and collars whole-heartedly.  I am so tickled to be able to share with you a company that excels at customer service.

Newharness

Oh, and right before Christmas, I found an excellent deal on dog beds.  They just arrived today, but they were worth the wait.  We're expecting a cold front tonight, so the timing could not be better.

Dogbeds
I got a handsome tan/black for Newton and a pretty pink/orange for Keppler.

Yep, the dogs will be styling tonight!

Isaac is doing fine, by the way.  He has slept all night the last 2 nights, thank the Lord!  We were getting very, very tired again, trying to keep him happy all night, every night.  Hopefully, this trend will continue for a while.

I had a girls' day out with my mom today.  We both got haircuts then went to lunch, did a little shopping and had a wonderful time!

So…how was your Thursday???

Alesha